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Terms and Conditions

DISCLAIMER

All of the product information on the website is offered in good faith and we recommend confirming any details before making a purchasing or contractual arrangement. Information about products on this web site does not form part of a contract of sale.

Neither Bowland Stoves Ltd any affiliated companies or their associates or employees can accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible.

The dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate. We recommend confirming any specific details before ordering.

All prices shown on this website include VAT at the prevailing rate. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming the order at the correct price or cancelling. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid we will refund the costs of the goods.

We hold a significant amount of stock but on occasion some goods and prices are subject to availability from our suppliers.

You can pay by cheque, debit card or credit card. Goods will remain the property of the supplier until paid for in full.

COLLECTION

If you would prefer to collect your product(s) from our showroom, you are welcome to do so although when collecting your products you will be asked to provide photo identification in the form of a driving licence or passport, this is for security reasons. If you cannot provide this you may be refused collection. Please remember Stoves are both heavy and fragile. Collections will be arranged by appointment only.

DELIVERY

We do not deliver stoves outside of the UK mainland and if there is likely to be a problem with access for a large 7.5 tonne lorry, please contact us in advance of placing your order. Examples of areas that we cannot deliver to are: long, gravelled drives, areas inside walled cities with height restrictions from all directions, narrow lanes. We may be able to make alternative delivery arrangements if you contact us in advance.

If the carriers are unable to deliver to you, they will charge us for the failed delivery and the return. If you have not told us of any potential problems, we shall have to hold you liable for these charges.If you cancel an order after we have started to ship it, we regret that we have to make a shipping charge to return it to our warehouse, even if the products have not reached your address.

Dispatch for delivery normally takes up to 5 working days, depending on availability. If the product(s) you purchase are not in stock then we will contact you with an estimated delivery date. Please note that cheque payments must be cleared before goods can be released from stock.

The carriers will normally contact you a day or two before delivering, to arrange a suitable delivery time. Please note that the carriers will only deliver the goods to the nearest entrance to your property; they will not be able to bring the goods inside. This is for insurance and health and safety reasons.

Delivery is usually made on a pallet if the order is large, or by courier delivery if the order is smaller.We request that you ensure that there will be someone at the delivery address on the day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.

Please do not sign for or accept any goods until unpacked and checked in full and you are satisfied about their condition. Items which have been signed for are deemed to be complete and in good condition, and we cannot then accept claims for damage in transit or missing items after 48 hours of receipt. If goods are damaged and have been signed for in good condition we will require photographs of the damage.

ORDERING

When an order is placed with us you will receive an email with your invoice and details of the products you have ordered. We ask all customers to double check that what has been ordered is correct, we will allow 12 hours after ordering for you to check your order, this applies to internet and telephone orders.

INSTALLATION

It is your responsibility to choose a product of appropriate fuel type, chimney needs and dimensions. Once we have delivered your product, you are responsible for storage and installation.
Please note that solid fuel stoves should be fitted by a qualified HETAS engineer

HETAS

We recommend that you do not book a date for fitting until the item has been delivered. We are not liable for any costs incurred by you or any loss of earnings. For example if a delivery is delayed in anyway and you have to rebook an installer then we are not liable for any extra charges that the installer may charge you. We always recommend that you do not book an installer until you are in receipt of the goods. We are also not liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late or delayed.

CANCELLATION AND RETURNS

Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day 'cooling off' period after the day after the product has been delivered.

You have the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email to sales@bowlandstoves.co.uk and quoting the Order Number.

You have the right to receive a refund within 30 days of cancellation. We normally pay refunds within 14 days of cancellation or the goods being returned safely (whichever is the later).
You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging.

The goods must not have been fitted, installed or used in any way. The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.

RETURNS POLICY

We strive to supply goods in excellent condition. Stoves are both heavy and fragile, and need careful handling until installed. We will repair or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturer's guarantee.

We cannot accept return of products which are damaged after delivery. When choosing a carrier to return your goods to us, you must make sure that Bowland Stoves are allowed to open and inspect the contents when we receive it. If the carrier will not allow us to open the goods then our warehouse will refuse delivery and the goods will be returned to you on your carrier. This could incur further costs to you.

The cost of returning the item to us is your responsibility. Returned items to us must be sent by recorded delivery. Your package will not be accepted by our warehouse unless a valid Returns form has been completed and you have received a Returns number from us.

VOUCHER CODES

Any voucher code issued by or on behalf of Bowland Stoves cannot be used in conjunction with any other offer from Bowland Stoves Ltd.